Accessibility Statement

1Our Commitment

Access to information about remodeling services should not depend on ability. We want every visitor — regardless of vision, hearing, motor control, or cognitive ability — to be able to:

• Learn about our kitchen, bathroom, and basement remodeling services
• Browse project portfolios and read verified client reviews
• Request a consultation through our online forms or by phone
• Access all policy, licensing, and contact information
• Reach a real person to answer questions about accessibility

This commitment extends beyond our website to include our in-home consultations, printed materials, and client communications.

2Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG is organized around four principles: content must be Perceivable, Operable, Understandable, and Robust (POUR).

3Measures We Take

To support accessibility, BrightForge takes the following measures:

• Include accessibility as a requirement in our website design and development process
• Assign clear accessibility goals and responsibilities to our web team
• Ensure our staff receives accessibility awareness training and understands their role in providing accessible service
• Employ formal accessibility quality assurance methods, including automated scans and manual testing
• Conduct annual third-party accessibility audits
• Include people with disabilities in usability testing when practical
• Document known issues and publish a roadmap for resolution

4Accessibility Features

Our website includes the following accessibility features:

Visual

• Text color contrast ratios that meet or exceed WCAG AA standards (4.5:1 for body text, 3:1 for large text)
• Resizable text that remains functional up to 200% zoom
• Descriptive alt text on all meaningful images
• Visible focus indicators for keyboard users
• Support for browser-level dark mode, high contrast, and reduced motion preferences

Motor & Keyboard

• Full keyboard navigation — every interactive element is reachable by Tab key
• Skip-to-content link at the top of every page
• Sufficient click target sizes on mobile and desktop
• No content that requires hovering over an element to be functional

Screen Reader & Assistive Technology

• Semantic HTML5 structure (header, nav, main, footer, article, section)
• Proper heading hierarchy on every page
• ARIA labels where native HTML semantics are insufficient
• Form fields with properly associated labels
• Live region announcements for modal dialogs and form success messages

Content

• Plain-language writing wherever possible
• Consistent navigation and layout across all pages
• Meaningful link text (no "click here")
• Captions and transcripts for any video content

5Known Limitations

Despite our efforts, some limitations may exist. We are actively working to resolve the following:

• Third-party content: Some embedded content from third-party services (fonts, icon libraries, analytics) may not fully meet our accessibility standards. We cannot control the accessibility of third-party platforms but choose vendors carefully.
• PDF documents: Some older PDF files may not be fully accessible to screen reader users. We are converting legacy PDFs to accessible HTML where practical.
• User-generated content: Client reviews and photographs may include content we did not author. We provide alt text where feasible.
• Legacy pages: A small number of older pages may not yet meet every WCAG AA criterion. These are being updated on a rolling basis.

If you encounter a barrier not listed here, please report it using the contact information below. We take every report seriously and aim to resolve verified issues within 30 days.

6Feedback & Assistance

We welcome your feedback on the accessibility of our website and services. If you experience any of the following, please contact us:

• Difficulty accessing any content or feature
• Difficulty completing a form or booking a consultation
• Encountering a page that doesn't work with your assistive technology
• Needing information in an alternative format (large print, audio, etc.)

We try to respond to accessibility feedback within 3 business days and to resolve issues within 30 days.

7Assessment Approach

BrightForge assesses the accessibility of our website through the following methods:

• Automated accessibility scanning (axe, Lighthouse, WAVE) run monthly
• Manual keyboard-only navigation testing on every major page template
• Screen reader testing using NVDA, JAWS, and VoiceOver
• Annual third-party accessibility audit conducted by an independent consultant
• Review of user-submitted accessibility feedback and remediation of verified issues

Our most recent third-party audit was completed in June 2026. A summary of findings is available upon request.

8Formal Complaints

If you are not satisfied with our response to an accessibility concern, you have the right to file a formal complaint. BrightForge is committed to resolving accessibility issues in good faith without requiring legal action.

Formal complaints may be submitted by email to [email protected] with the subject line "Accessibility Complaint." Please include:

• A description of the issue you encountered
• The URL of the page or the service you were trying to access
• The date and time of the issue
• The assistive technology or browser you were using
• Your contact information so we can follow up

We will acknowledge receipt of formal complaints within 5 business days and provide a written response within 30 days.

9Physical Accessibility

Our commitment to accessibility extends to physical interactions with our company:

• Our Macomb headquarters has step-free entry, accessible parking, and an ADA-compliant restroom
• Our design showroom is wheelchair-accessible with a minimum 36-inch path between displays
• We provide written proposals in large-print format upon request
• Our in-home consultations can accommodate individuals with mobility considerations — please let us know when scheduling if you have specific needs
• Our project crews receive training on respectful and accessible communication with clients

10Contact Us

For accessibility questions, feedback, or assistance, please contact: